Warranty Information

Were you satisfied with the service of the dealer?
Yes   No

Are you happy with your hearth product?
Yes   No

May we contact you regarding your dealer, your purchase or our products? (We will use this information to further improve our products, service and dealer support.)
Yes   No

To help us to do a better job of understanding the needs and expectations of our customers, we would appreciate your answers to the following questions. This information is NOT used outside our company and is strictly confidential.

Is this hearth product for new construction or a remodeling project?
New Construction   Remodeling

Where is your hearth appliance installed?
Living room   Family room    Den/office   Bedroom  
Sunroom       Kitchen           Bath

Inserted into masonry fireplace   Inserted into prefabricated fireplace

Why did you purchase our unit versus another brand? (Check all that apply.)
Builder Choice   Brand Name   Efficiency   Aesthetics  
Convenience     Clean Burn     Price         Referral
Salesperson Recommendation       No other fireplace like it

Did you purchase any of the following with your hearth appliance? (Check all that apply)
Fan/blower kit   Remote control   Trim/doors

May we contact you about options or improvements that may enhance your hearth appliance?
Yes   No

Who was the primary decision maker in purchasing this product?
Male   Female   Both   Builder

Which best describes your home?
Single family   Townhome   Apartment/condo   Mobile home

What is the approximate square footage of your home?
Under 2,000   2,000-2,999   3,000-3,999   4,000+

What is the approximate market value of your home?
Less than $100,000   $100,000-149,999   $150,000-249,999
$250,000-4999,999     $500,000-999,999   $1 Million+

How many hearth products do you have in this home?
One    Two    Three    Four or more